Unique Custom Craft Creations for Everyone

Refund Policy

All sales are final. We do not offer refunds or exchanges. However, we are committed to working with you to resolve any issues with our products.

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right.

To report a damaged item:

• Report within 24 hours of receiving your order.
• Email support@fluffypuffycrafts.com with: 
  • Photos and/or video of the damage
  • A description of the defect

Shipping-Related Damage:

• We are not responsible for damage caused during shipping.
• Customers must file a claim directly with the carrier (e.g., USPS, UPS, DHL).

Pre-Shipping Defects:

• If the defect occurred prior to shipping, we will cover the return shipping costs.
• The item must be shipped back within 5 business days of receiving the shipping label.

We are not responsible for lost packages.

• Each order is photographed before shipping as proof of fulfillment.
• Customers must file a claim directly with the carrier (e.g., USPS, UPS, DHL) for lost packages.

For questions or concerns, contact us at:
📧 support@fluffypuffycrafts.com

Last updated: 03-19/2025

Shipping Policy

• All items are shipped via USPS First Class Mail (2–7 business days).
• A confirmation email with tracking information will be sent to the email provided at checkout once your order has shipped.

To avoid delivery issues, please provide a USPS-verified address at checkout. We are not responsible for delivery issues caused by incorrect addresses.

• If you want to ensure your package, select Express Shipping at checkout.
• Uninsured packages: If your package is not insured, we cannot assist you with lost, stolen, damaged, or misdelivered packages.

• USPS is responsible for lost, damaged, stolen, or misdelivered packages.
• If your package is lost or damaged, please file a claim directly with USPS.
• If your order status shows “Delivered,” we cannot provide further assistance. Please contact the carrier for more information.

For questions or concerns, contact us at:
📧 support@fluffypuffycrafts.com

Last updated: [Insert Date]